How can we help?

Open Watch, choose a series, and press Play. The series page lists its published episodes. If a direct link does not start automatically, press Play once to allow playback in your browser.

Return to Continue Watching on the same browser or device. Playback position is saved there; it does not currently sync between devices. Choosing a specific episode from the episode list starts that episode from the beginning.

Check your connection, press Play, and reload the page if playback has stopped. Try the same episode in an up-to-date browser. If it still fails, send support the series name, episode number, device, and error message. Avoid clearing your browser data as a first step: that can remove your saved playback position.

In Studio, open Projects in the left sidebar to find your series and their episodes. Director Mode also shows recent projects you can continue. Sign in with the same verified account you used to create them.

Open The Call at 11:59 under Viviflow Originals on Home, then choose Make an editable copy. The sample includes existing clips so you can play the timeline and explore editing without starting a paid generation. Making the copy uses no generation credits. Creating new images, audio, or video shows a separate credit cost before you confirm.

Select the clip and open its prompt editor. You can review the prompt for its current take, edit a draft, and review the cost to recreate it. Typing a new prompt does not change the existing video. Scene direction and script are available in the scene’s editing controls; review them when you want to change the story as well as the picture.

Open Production activity in the episode to find the saved request and its error. Use its retry action after reviewing the current references and price. If the app says the scene plan changed, review the updated images and cost before continuing. Repeatedly starting new requests can create unnecessary work; contact support if the same saved request keeps failing.

Build your recurring characters and locations in the same series, approve their references, and reuse those references in later scenes. Check the selected identity, outfit, and location before recreating a shot. AI output can vary, so review each scene before publishing the episode.

Sign in using the same verified email and sign-in method you used before. A different account has a different workspace. Eligible account-owned content can restore after sign-in; device-only files and unsupported attachments may remain on the original device. If verification fails, email support with the error shown. Never send your password or verification code.

Open the options on the comment to report it or block its author. Reporting sends it for review; blocking hides that author’s comments from your account. For an issue you cannot report in the app, email support with the series and episode, the comment, and a description of the problem.

Use account deletion in Settings, or contact support if you cannot sign in. Deletion removes the account and its private sync partition, subject to limited transaction, security, and legal records. Device-only copies may need to be removed separately. Make shared content private first when you want its active public copy removed.

Web account deletion cancels an active Stripe subscription so it will not renew, but it does not automatically create a refund. Apple subscriptions are controlled by Apple and continue until you cancel them in your Apple Account. See our Privacy Policy for details.

Web subscriptions are billed monthly: Starter $8, Creator $20, Pro $100. Each includes the allowance shown on the pricing page. Stripe shows the final amount before purchase. Annual subscriptions and extra credit-pack checkout are not yet available. Subscribing now does not unlock unavailable credit packs.

For a web purchase, open Plans & billing and use the subscription management option. For a subscription purchased through Apple, manage it in your Apple Account. Cancel with the provider where you paid; uninstalling the app does not cancel a subscription.

For a web charge, email billing support with the account email, charge date, amount, and receipt reference. For an Apple purchase, use Apple’s refund request process. Eligibility depends on the purchase and applicable rules. Do not send a full payment-card number, password, or authentication code.